We do everything we can to satisfy our customers. However, it might be possible you are not satisfied about the product. After the purchase, you have 14 days to return the BabyFloat. These 14 days will start from the moment you receive your order. To return the product, the BabyFloat should be unused and undamaged and should be packed in the original package. For a fast and correct handling, you should contact customer support via the contactform.