FAQ

How do I put the BabyFloat on my child?

First inflate both compartments of the BabyFloat with your mouth. When the BabyFloat is inflated, one side of the BabyFloat can be pushed down and the other can be pushed up. Now the baby's head can be placed in the middle of the BabyFloat. Make sure the chin lies on the chin rest. Then close the closure and pull the buckle. Make sure that the BabyFloat is not too loose, but certainly not too loose. The BabyFloat fits well if a finger can be placed between the baby's neck and the BabyFloat.

When can the BabyFloat be used?

The general guideline is that the BabyFloat can be used if the child is at least 2 months old and at most 18 months old. In addition, the child must weigh between 3 and 12 kilograms. The most important thing is that the child can hold up his or her own neck when lying on his or her tummy. If the child cannot do this, the BabyFloat cannot be used! Furthermore, the baby should only be able to touch the bottom of the bath with his or her toes. If the child's feet can rest against the bottom of the pool, the child is too big for the pool and it is recommended to use the BabyFloat in a shallow pool.

Is the BabyFloat available in different sizes?

No. The BabyFloat is available in one size. This product is suitable for children from 2 to 18 months old and weighing 3 to 12 kilograms.

The BabyFloat is already inflated, can the product still be returned?

Once the BabyFloat is in use, it is no longer possible to return the product. Do you experience a problem with the BabyFloat? Then you can always contact our customer service. We are happy to help you!

There is water on top of the BabyFloat, what do I do?

The BabyFloat is suitable for use in a bath and in a shallow pool. When your baby is quite active in the bath, or just a little bit bigger, it may be that the baby has a view against the bottom of the bath. This will cause some water to end up on the BabyFloat. If this happens, your baby has outgrown the use in the bath and it is advisable to use the BabyFloat in a shallow pool, where the baby has more room to move.

What is the delivery time of the product?

If you order the BabyFloat on weekdays before 11.59 pm, you will receive it the next day. If you order the product in the weekend, it will be delivered on tuesday.

What are the shipment costs?

We don't bring any shipment costs in account for our product. It doesn't matter if you live in Belgium or in the Netherlands, shipment is always for free.

What are the payment options?

Ideal 

If you choose for the option "payment via Ideal", you will be linked to your privat and safe banking environment. Ideal is a safe payment method, with the benefit that your payment will be processed immediately in our system, so we can send you the BabyFloat as soon as possible! 

Payment can be done via Ideal if you have a banking account at one of the banks below;

- Abn Amro 
- Asn Bank 
- ING Bank 
- Rabobank 
- Triodos Bank 
- SNS Regiobank 
- SNS Bank 
- Frieslandbank 
- Fortis Bank

Paypal, also for VISA & Mastercard

Payment via Paypal can be done easily and fast. With your e-mailadress and paypal password you can complete your payment within a few clicks. Payments via creditcard (VISA or Mastercard) are also possible via Paypal. Payments via Paypal will be processed immediately in our system, so we can send you the BabyFloat as soon as possible! 

Banktransfer

Payment can also be done via banktransfer. After completing the order, you will receive an email with the payment details. After receiving the money on our account, we will ship the BabyFloat immediately. The processing of the payment can take some days, so be aware of the fact that delivery time can be delayed. 

MisterCash (Belgium)

Mistercash is the most popular payment method in Belgium. Payments done via Mistercash are guaranteed and confirmed immediately. This payment method will be processed immediately in our system, so we can send you the BabyFloat as soon as possible!

Sofort Banking (voor Duitsland) 

Middels SOFORT is het mogelijk online bestellingen te betalen binnen de aparte SOFORT omgeving. Deze manier van betalen wordt met name in Duitsland veel gebruikt. SOFORT verwerkt uw betaling binnen 2 werkdagen aan ons waarna wij de DeskShpaer kunnen verzenden.

Can I pay with VISA & Mastercard?

Yes. You can select this option at the payment methods. You will be linked to a safe payment environment, where you can complete the payment. 

Complaints?

We do our best to provide an excellent service. However, it might be possible you have a complaint. Please send our customer service an e-mail with your complaint.
Our customer service will review the complaint and try to offer a solution for a satisfied feelingl

[email protected]

Address

(note: this is not the address for returning the product)

Bisshops BV
Overtoom 383-2
1054JN Amsterdam
Phone number: +31854016381
[email protected]

KVK 59631465
VAT: 853579404B01